Creating an article for your Knowledge Base is a simple process that can be done in just a few steps. By following these steps, you can easily add valuable information to your Knowledge Base for your users to access.
1. Navigate to your Knowledge Base
The first step is to navigate to your knowledge base. This can be done by logging into your account and clicking on the "Knowledge Base" tab.
2. Simply create a new folder
Once you have accessed your Knowledge Base, you will need to create a new folder to organize your articles. This can be done by clicking on the "New Folder" button.
3. Once your folder is created, click on "New Content"
After creating your folder, you will need to click on the "New Content" button to begin creating your article.
4. Select "Article" from the pop-up menu
A pop-up menu will appear with different content options. Select "Article" to create a new article.
5. Enter a title for your article
Next, you will need to enter a title for your article. This should be a clear and concise title that accurately describes the content of your article.
6. Choose the state of your article
You will also need to choose the state of your article. This can be "Draft" if you are still working on it, or "Published" if you are ready for it to be visible to your users.
7. Once you have finished editing the content of your article, simply click on "Save and Close" to publish
Finally, once you have finished editing the content of your article, click on the "Save and Close" button to publish it to your Knowledge Base. Your article will now be accessible to your users.
Congratulations, you have successfully created an article for your Knowledge Base!
Remember, you can always go back and edit your article if needed, and you can also create additional articles to add even more valuable information for your users.