Creating a new collection folder for your Knowledge Base is a simple process that can be done in just a few steps. By following these steps, you can easily organize your articles.
1. Navigate to Your Knowledge Base
The first step is to navigate to your knowledge base. This can be done by logging into your account and clicking on the "Knowledge Base" tab.
2. Simply Create a New Folder
Once you have accessed your Knowledge Base, you will need to create a new folder to organize your articles. This can be done by clicking on the "New Folder" button.
3. Start Adding Content to the Folder You Have Created
Once your folder is created, you can choose the users who may have access to the folder by clicking on "Manage Audiences", add content by clicking on "New Content", and have an overview of the active articles you have published.
Congratulations! You have successfully created a new collection folder for your Knowledge Base. Now you can easily organize your articles and make them easily accessible to your desired audience.