Uploading information to your Knowledge Base from a public URL is a simple process that can be done in just a few steps. By following these steps, you can easily add valuable information to your Knowledge Base for your users to access.
Step 1: Navigate to Your Knowledge Base
The first step is to navigate to your knowledge base. This can be done by logging into your account and clicking on the "Knowledge Base" tab.
Step 2: Choose "New Content" for the Folder You Want to Add Information To
Once you have accessed your Knowledge Base, you will need to select the folder where you want to add the new information. This can be an existing folder or a new one that you create specifically for the new content. After selecting the appropriate folder, click on the "New Content" button. This will bring up a menu of options for adding new content.
Step 3: Select "Public URL Source"
Select "Public URL Source" from the menu of options.
Step 4: Sync External Source
Once you have selected "Public URL Source," you will be prompted to paste the URL of the information you want to upload. After pasting the URL, simply click on the "Sync external source" button to begin the upload process.
And that's it! Your information will now be uploaded to your Knowledge Base and accessible to your users. If you have any trouble with this process, please refer to our other help center articles or contact our support team for assistance."