Searching for tickets within your Help Desk is a quick and easy process. By following these simple steps, you can easily find the tickets you need to address customer inquiries and issues.
1. Navigate to your Help Desk
The first step to searching for tickets is to navigate to your Help Desk. This can be done by logging into your account and accessing the Help Desk section.
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2. Click on "Search" icon
Once you are in the Help Desk section, you will see a search icon located at the top of the page. Click on this icon to begin your search.
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3. Search through your conversations and tickets
After clicking on the search icon, a search bar will appear. Here, you can type in keywords or phrases related to the ticket you are looking for. The search will scan through all of your conversations and tickets to find a match.
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4. Filter your search
If you have a large number of tickets, you can use the filter option to narrow down your search. You can filter by date, status, priority, and more to find the specific ticket you need.
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5. Click on ticket to have an overview
Once you have found the ticket you are looking for, simply click on it to have an overview. This will show you all of the details of the ticket, including the customer's inquiry and any previous responses.
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And that's it! By following these steps, you can easily search for tickets within your Help Desk and efficiently address customer inquiries and issues. Happy searching!