Snoozing a ticket can be a helpful tool when you need to temporarily pause a conversation with an employee. This feature allows you to set a specific date for the ticket to become active again, ensuring that you don't forget to follow up with the employee. Follow the steps below to learn how to snooze a ticket in your Help Desk.
1. Navigate to your Help Desk
The first step to snoozing a ticket is to navigate to your Help Desk. This can be done by logging into your account and clicking on the Help Desk tab at the top of the page. This will take you to your main Help Desk dashboard.
Image or attachment is not accessible.
2. Choose the ticket you'd like to snooze
Once you are on your Help Desk dashboard, locate the ticket that you would like to snooze. You can do this by scrolling through your list of tickets or by using the search bar to find a specific ticket. Once you have found the ticket, click on it to open it.
Image or attachment is not accessible.
3. Click on "Snooze"
Once the ticket is open, you will see a "Snooze" button at the top of the page. Click on this button to begin the snooze process.
Image or attachment is not accessible.
4. Choose the snooze date for your ticket
After clicking on the "Snooze" button, a pop-up window will appear asking you to choose a snooze date for the ticket. Use the calendar to select the date that you would like the ticket to become active again. You can also choose to add a note to the ticket if needed. Once you have selected the date and added any necessary notes, click on the "Snooze" button to confirm.
Image or attachment is not accessible.
5. Your ticket has now been snoozed until your preferred date
Congratulations, you have successfully snoozed a ticket in your Help Desk! The ticket will now be marked as snoozed and will not appear in your active tickets until the selected date. You can view all of your snoozed tickets by clicking on the "Snoozed" tab on your Help Desk dashboard.
Image or attachment is not accessible.
Snoozing a ticket is a great way to stay organized and ensure that you don't forget to follow up with an employee. Remember to check your snoozed tickets regularly to make sure you don't miss any important conversations.