At times, you may need to temporarily pause a conversation with an employee. This could be due to various reasons such as waiting for additional information or needing to prioritize other tasks. In such cases, the "snooze" feature in our ticketing system can be a helpful tool.

Snoozing a ticket allows you to set a specific date for the ticket to become active again. This means that the ticket will be temporarily removed from your inbox and will reappear on the set date. This feature ensures that you don't forget to follow up with the employee and helps you stay organized.

Once the ticket is snoozed, it will disappear from your inbox and will reappear on the set date and time. You can also view all your snoozed tickets in the "Snoozed" tab in your ticketing system.

Snoozing a ticket is a useful tool that can help you stay organized and manage your tickets efficiently. By setting a specific date for the ticket to become active again, you can ensure that you don't miss any important conversations with your employees. So next time you need to temporarily pause a ticket, remember to use the snooze feature!