Paillor can reduce %85 of Level 1 and %40 of Level 2 support inquiries that you receive on a daily basis by enabling your employees to receive instant support by using our AI Chatbot function.
When you need to submit a ticket, you can do so directly through our Chatbot by clicking on "Create Ticket" option under every answer you receive. Once the ticket is submitted, it directly gets into your Help Desk inbox. Within an AI-enhanced Help Desk, your teams can get more done, faster.
Step 1: Navigate to our chatbot and make an inquiry
Start by opening our chatbot and typing in your inquiry. Our AI Chatbot will provide you with an answer or guide you to the next step.
Step 2: Submitting a Ticket
If the Chatbot is unable to provide a solution to your inquiry, you can easily submit a ticket by clicking on the "Create Ticket" option under every answer you receive. This will direct you to a form where you can provide more details about your issue.
Step 3: Ticket Assignment
Once you have submitted your ticket, it will be automatically sent to your Help Desk inbox. Depending on your team's ticket assignment method (either "Round Robin" or "Manual"), the ticket will be assigned to a team member for resolution.
Step 4: Solving the Ticket
The assigned team member can view and solve the ticket under the "Your Inbox" tab. This allows for efficient and timely resolution of support inquiries.
And that's it! By using Paillor's AI Chatbot function, you can streamline your support process and reduce the number of Level 1 and Level 2 inquiries your team receives on a daily basis. Give it a try and see the difference it can make for your team.